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Einride

Service Designer

Market & Customer Experience - Design

Stockholm

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through our offering – freight capacity as a service – we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today, we are a team of more than 500 people, and our award-winning technology is being deployed across 8 countries (and counting). Our clients include some of the world’s biggest shippers, including Fortune 500 companies.

As a Service Designer at Einride, you will not only apply your expertise in designing exceptional services and user experiences but also have a unique opportunity to shape how the service design competence is built and integrated within our organization. This role offers the chance to be at the forefront of establishing service design practices and methodologies that will have a lasting impact on Einride and Freight Mobility at large.

Job description

  • Lead and conduct user research to uncover insights, behaviors, and needs.
  • Ideate, prototype, and iterate new service concepts and solutions.
  • Organize and facilitate workshops and co-design sessions with stakeholders and users.
  • Work closely with cross-functional teams to align services with user needs and business objectives.
  • Develop service blueprints, journey maps, and user personas to guide design decisions.
  • Assess service performance and recommend enhancements.
  • Champion service design best practices and a user-centered design approach across Einride.
  • Play a pivotal role in shaping the service design competence at Einride, influencing how service design methodologies are adopted and practiced.

Requirements

  • Bachelor’s or Master’s degree in Service Design, UX Design, Interaction Design, or related fields.
  • Proven experience of working with a complex service offering, leading projects within value streams.
  • A strong portfolio to showcase your work.
  • Expertise in design and prototyping tools.
  • Exceptional facilitation, collaboration, and communication skills.
  • Adaptive to a fast-paced and evolving environment.
  • Experience with B2B SaaS.

Please note that a design portfolio is an essential part of your application, and a requirement to be considered for this role. We recommend that you submit your application as soon as possible as selection and interviews are held continually.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

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